Privacy Policy
Effective Date: January 1, 2025
Last Updated: April 1, 2025
This privacy policy explains how we collect, use, and protect your information when you visit our website.
What Personal Data We Collect and Why We Collect It
When you interact with our chatbot, we may collect and store the contents of your conversation, your IP address, browser type, and the time and duration of your session. This data is used to improve our services, troubleshoot issues, and enhance user experience. We do not use chatbot data for automated decision-making.
If you upload images via the chatbot, we may collect those files along with associated metadata. We recommend not including any embedded location data (such as EXIF GPS) in uploaded images unless necessary. Image uploads are used solely for support, communication, and service purposes.
If you share a blog post or other content via integrated social sharing tools, we may collect your IP address and information about the platform used (e.g., email, social media). Please refer to the privacy policy of the platform you use to share content.
We collect information submitted through contact forms for the purpose of responding to inquiries and providing support. This may include your name, email address, and message content.
We use cookies to improve your experience. If you have an account and log in to this site, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login persists for two weeks. Logging out removes these cookies.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction.
Analytics
We use Google Analytics to track website usage and performance. Google may collect information such as your IP address, browser type, pages visited, and time spent on our site. You can opt out by installing the Google Analytics opt-out browser add-on.
We may share your data with:
- Email service providers (e.g., Mailchimp)
- Analytics platforms (e.g., Google Analytics)
- Web hosting and infrastructure providers
- Legal authorities when required by law
Chatbot interaction data, including uploaded images, may be retained for analysis and service improvement, typically no longer than 12 months unless required for legal purposes.
For users who register on our website, we store personal information in their user profile. Users can see, edit, or delete their information at any time (except the username). Website administrators can also access and edit this information.
If you have an account or have interacted with our chatbot, you can request an exported file of your personal data. You can also request that we erase any personal data we hold about you, excluding data we must keep for administrative, legal, or security purposes.
User interactions and shared content may be processed through automated tools such as spam detection or chatbot improvement software. Uploaded images may be scanned or processed through automated systems to detect abuse or inappropriate content.
For privacy-specific concerns or requests, contact us at:
Email: info@blueraster.com
Mailing Address: 2200 Wilson Blvd | Suite 400 Arlington, VA 22201
Additional Information
We implement security measures such as encryption, firewalls, and access controls to protect your personal data.
In the event of a data breach, we will notify affected users and regulatory authorities as required by law.
We may receive data from partners such as analytics services and advertising networks to improve our offerings.
We do not use automated decision-making or profiling that significantly affects users.
We comply with applicable data privacy laws, including U.S. federal and state laws. If subject to industry regulations (e.g., HIPAA, FERPA), we ensure relevant data handling practices.
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know what personal data is being collected
- Request deletion of personal data
- Opt-out of the sale of personal data
- Access their data
To make a CCPA request, contact us at info@blueraster.com.
If you are accessing our site from outside the U.S., your information may be transferred, stored, and processed in the United States.
We may update this policy from time to time. Changes will be posted on this page, and if significant, we will notify you via email or site banner.